Refund & Return Policy

At Montiee, customer satisfaction and product quality are our top priorities. We carefully inspect every product before dispatch to ensure you receive items that meet our quality standards. Please read our Refund & Return Policy carefully before placing an order.

📦 Return Policy (Defective Products Only)

We only accept returns for defective, damaged, or wrong products delivered to customers. To maintain quality control and fairness, we do not offer exchanges under any circumstances.

Eligible for Return:

  • Product received is physically damaged
  • Product has a manufacturing defect
  • Wrong product delivered (different from the order)

Not Eligible for Return:

  • Change of mind
  • Size or color mismatch
  • Product does not meet personal expectations
  • Normal wear and tear
  • Products damaged due to misuse
  • Items without original packaging

⏱ Return Request Timeframe

Customers must submit a return request within 48 hours of delivery. Any request after this period will not be accepted.

To request a return, please contact our support team with:

  • Order number
  • Clear images/videos showing the defect
  • Short description of the issue

💰 Refund Policy

Once the returned product is received and inspected, we will notify you of approval or rejection.

Refund Conditions:

  • Refunds are issued only after product inspection
  • Approved refunds are processed within 7–10 business days
  • Refunds will be made via the original payment method or as store credit, depending on payment type

⚠️ Shipping charges are non-refundable, unless the return is due to our error.

🚫 No Exchange Policy

Montiee operates with a strict no-exchange policy. This helps us maintain quality assurance, hygiene standards, and operational efficiency.

✅ Quality Assurance Promise

We ensure:

  • Strict quality checks before dispatch
  • Secure and protective packaging
  • Authentic and genuine products

If you receive a defective item, we take full responsibility and will resolve the issue promptly according to this policy.

📞 Customer Support

For any questions related to refunds or returns, feel free to contact us:

  • Email: support@montiee.com
  • WhatsApp: 03707959820
  • Working Hours: Monday to Saturday (10 AM – 7 PM)

🔒 Policy Updates

Montiee reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

By placing an order on Montiee, you agree to this Refund & Return Policy.

Thank you for shopping with Montiee – where quality meets trust.

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